Open Monday to Thursday 9am - 8pm
Fridays 9am - 6pm & Saturdays 9am - 12pm
Calls may be recorded for monitoring or training purposes
ICB continues to review the current UK government guidelines and have taken all appropriate measures to ensure both the safety and wellbeing of our staff as well as continuing to provide a professional and ethical service to our customers, helping them manage their accounts at this difficult time.
For customers whose finances have been impacted by COVID-19 , please notify our collections team immediately who in turn will work with you to manage your debt through these unprecedented times.
Customers can still speak to one of our collections staff via telephone or our live web chat if they have a query or wish to either make a payment or set up a payment plan. Alternatively you can use the automated payment line 01707 566 053.