We are a dedicated debt collection agency focused on insurance
Insurance Collections Bureau have over 100 years of collective insurance industry experience - we talk your language!
From humble beginnings we are now appointed DCA for a number of businesses. Read our testimonials
Our guiding principles
We know how to chase bad debt
Having worked in the insurance industry we understand the day to day issues surrounding bad debt and the endless hours wasted managing and chasing such accounts and the impact it has on the business.
- Build trust
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Prioritise transparency, professionalism, and ethical conduct to instil confidence in clients, fostering a foundation of trust.
- Seek engagement
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Actively understand clients' circumstances through open dialogue, encouraging their participation in finding a payment plan.
- Customer acceptance
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Recognise and respect individual needs, working towards realistic and acceptable resolutions that prioritise client satisfaction.
Trusted by Insurance brokers and insurers
Implementing bespoke strategies whilst resolving queries and disputes
- Brokers and insurers
- 75+
- Years of experience
- 100+
- Debts recovered
- £70m
“Insurance Factory are delighted with the effective, speedy and efficient service that has been provided by ICB. With the bespoke package, level of professionalism and accurate advice that you have provided for us, we are more than pleased with the volume of recovery for our debtors. We intend to continue using ICB indefinitely and would recommend your services to other companies without hesitation.”
Let’s talk our language!
Get in a touch and we can discuss how our experience can help you.
“They simply understand insurance and talk our language, most importantly grasping the reasons why a debt is created hence they can communicate with our debtors effectively and proactively, achieving execellent results.”