Payment Terms and Conditions


By agreeing to our services, you authorise Insurance Collections Bureau Ltd (ICB) to collect payments from your debit or credit card through Continuous Payment Authority (CPA). This agreement outlines the terms and conditions regarding CPAs and your rights as a customer.

Authorisation and Consent

By providing your card details and agreeing to these terms, you authorise ICB to charge your card for the agreed amount on the specified dates. This authorisation remains in effect until your debt balance reaches zero, or you cancel it in accordance with the cancellation policy outlined below.

Payment Schedule

Payments will be collected on a [monthly/annual] basis, or as otherwise specified in your service agreement. The amount and frequency of the payments will be detailed in your confirmation email and account dashboard.

Failed Payment Attempts

If a payment is declined, we will attempt to collect the payment on up to 4 consecutive days. If the payment is still not successful after these attempts, we will contact you to resolve the issue. It is your responsibility to ensure that sufficient funds are available in your account and that your payment details are up to date.

Changes to Payment Amount or Frequency

ICB will never modify the amount or frequency of payments under this CPA without your authorisation.

Cancellation and Termination

You may cancel this CPA at any time by:

Please note that cancelling the CPA may affect your access to our services. It is your responsibility to ensure any outstanding payments are settled.

Refunds and Disputes

If you believe a payment has been taken in error, please contact our customer service team immediately. We will investigate and, if necessary, process a refund within 10 business days.

Security and Data Protection

Your payment information is securely processed in accordance with our Privacy Policy. We use industry-standard encryption to protect your data. For more details, please review our Privacy Policy.

Contact Information

For any queries or concerns regarding your CPA, please contact:

Governing Law

ICB is authorised and regulated by the Financial Conduct Authority. The Financial Conduct Authority regulates the payment services industry. These terms and conditions have been constructed in line with the guidance published by the regulator.

Updates to Terms and Conditions

We may update these terms and conditions from time to time. Any changes will be posted on our website and, where appropriate, notified to you by email. Your continued use of our services constitutes acceptance of the updated terms.